Support

Shipping and returns

Honest numbers. Written by the person who prints your tag.

Shipping

We ship from our workshop in Bemmel, the Netherlands.

Destination	Free over	Otherwise	Delivery
Netherlands	€40	€3.95	2 to 4 days
Belgium, Germany, Luxembourg	€60	€5.95	2 to 4 days
France, Austria, Denmark, Ireland	€60	€6.95	3 to 5 days
Rest of the EU	€60	€7.95	4 to 7 days
UK, Switzerland, Norway	€60	€9.95	5 to 8 days

All prices include VAT. Local customs or import duties apply to non-EU destinations and are paid by you on delivery.

You'll get a tracking link the moment your order leaves the workshop.

Production time

Every piece is printed to order. Expect 2 to 3 working days in the workshop before shipping.

If you order on a Monday, it usually ships that Thursday. If you order on a Friday, it usually ships the following Wednesday.

Returns and guarantees

Because every piece is made just for you, we cannot accept returns on personalised products simply because you changed your mind. Personalised goods are excluded from the 14-day EU cooling-off right under Article 16(c) of Directive 2011/83/EU. This is standard across EU e-commerce for custom-made goods.

If anything arrives damaged, misprinted, or different from what you ordered, write to hello@furaoh.com within 14 days of delivery. We'll reprint it free or refund you in full, whichever you prefer. You don't need to send the damaged piece back.

If you made a typo, email us the same day. If we haven't started printing, we'll fix it free. If we've already printed, we offer a 50% reprint on any customer typo.

EU legal guarantee

The 2-year EU legal guarantee of conformity applies to every Furaoh product. If your piece fails due to a manufacturing defect within 2 years of delivery, we'll repair, replace, or refund it free.

Lost in transit

If your order hasn't arrived 10 working days past its expected delivery date, email us and we'll reship free.

Questions?

Email hello@furaoh.com. Romain usually replies within a working day.